Refund Policy
Replacement/ Return Policy by Handroidary for Domestic Customers
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- there might be a manufacturing defect
- or that a wrong item is delivered to you
- or the size of the product is not same as ordered
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of item is made within the stipulated time-frame within 3 days from the date of delivery. No replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for replacement without our confirmation.
Our Replacement Policy:
• Replacement request must be made within 3 days of receiving the product and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items or the items which have been used, neither Handroidary nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by Handroidary
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given
Replacement/ Return Policy by Handroidary for International Customers
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- there might be a manufacturing defect
- or that a wrong item is delivered to you
- or the size of the product is not same as ordered
In only such cases as given above, we will replace the item but the customer will have to pay the reverse shipment charges, provided that the request for replacement of item is made within the stipulated time-frame as given below. No replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for replacement without our confirmation.
Our Replacement Policy:
• Replacement request must be made within 3 days of receiving the product.
• In case of a replacement, our logistics partners will attempt delivery of the items twice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items or the items which have been used, neither Handroidary nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by Handroidary
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products